Returns

Return eligibility

Returns are accepted within fourteen (14) calendar days from delivery. Returned products must be unused, be in new condition, and include original packaging, all accessories, manuals, software and batteries.

Return authorization

An RMA number is required before any return. Returns without authorization may be refused. Contact Support@GLG3D.com or call 810-206-4950 to request authorization and return instructions. Please include your order number and the reason for your request.

Return shipping and restocking

Customer is responsible for return shipping, shipping insurance and applicable taxes. GLG3D may assess restocking fees up to fifteen percent (15%) if returned products are not in original condition.

Non-returnable products

The following are non-returnable unless defective: software, software licenses, subscription services, calibration, training, consulting, custom orders, special orders and products registered with manufacturers.

Damaged, incorrect or defective items

Contact GLG with your order number and a description of the issue for assistance and return instructions.

These provisions carry forward sections 11–13 of our Terms & Conditions. A signed Purchase Agreement controls where it conflicts with those terms.